Are You 911?

NORCOM is looking for professional, dynamic individuals who have an interest in working in the field of emergency communications. We hire for positions throughout the agency including technical, clerical and management level jobs. Visit our Employment page for more information.

Current Open Positions:

Position Deadline
Telecommunicator Open until filled
Accounting & Benefits
Open until filled

Becoming a telecommunicator:

Video: Becoming a telecommunicator

A Day in the Life of a Dispatcher:

Click here to download the video.

Public Notice

  • NORCOM Announces 2016 Governing Board Meeting Schedule

The NORCOM Governing Board meets on a monthly basis. 2016 meetings are scheduled on the following dates:

  • January 8
  • February 12
  • March 11
  • April 8
  • May 13
  • June 10
  • July 8
  • August 12
  • September 9
  • October 14
  • November 4
  • December 9

All Meetings are held at Bellevue City Hall in a first floor conference room beginning at 9:00 AM. Room numbers are available at Bellevue City Hall information kiosks or at the Service First desk.

Updated: 12/17/2015

Latest NORCOM News

NORCOM 911 Active Shooter Simulation TraininG CANCELLED FOR MAY 23

Click HERE to view NORCOM's official Press Release.

NORCOM 911 Sees Spike in Call Volume; Urges Consumers to Call Puget Sound Energy for Storm-Related Issues

Click HERE to view NORCOM's official Press Release.

Japan Traumatology Expert Visits NORCOM's 911 Call Center

Click HERE to view NORCOM's official Press Release.

NORCOM Hires Tracey CroiSier as Executive Assistant / Public Information Officer

Click HERE to view NORCOM's official Press Release.

NORCOM APCO/NENA State Employees of the Year

NORCOM is proud to announce two of our employees have been recognized by the Washington Chapter of APCO/NENA as state employees of the year.

Congratulations to Telecommunicator Jessica Cannon on her selection as Telecommunicator of the Year for Sustained Superior Performance!

Congratulations to Zeb Middleton on his selection as Technician of the Year for Sustained Superior Performance!

NORCOM is honored to have these two team members recognized. We are proud of both of them as well as the other nominees for these prestigious awards.

Way to go, Jess and Zeb!

NORCOM is Hiring

Check out our Employment page for additional information about open positions. 

Come be part of our team!

Our Core Values

Deliver Excellent Service to the Public: We shall meet all regional and national standards in the delivery of public safety communications services. Be Outstanding.

Provide a Good Value: We will provide effective service while using resources wisely. Be efficient.

Customer Service: We shall provide the best possible service to the public, to member and subscriber agencies, and to other public safety service providers. The Agency shall actively listen to customers, anticipate their needs, and exceed their expectations. Be Responsive.

Participatory Governance: We will give all participating agencies, whether principals or subscribers, a meaningful voice in the operating decisions of the Agency. Agency employees shall be treated with respect and empowered to contribute to the success of the Agency. We will make decisions by consensus whenever possible, involving all parties. Work Together.

Promote Interagency Collaboration, Communication, and Interoperability: We will operate in ways to enhance and promote these values by working for the good of everyone, not just for those served by our Agency. We will be good neighbors. Be Open.

Consider the Future: We will continuously identify public and customer service needs and changes in the public safety environment. We will be willing to bring in new partners or assume new responsibilities over time, if doing so is consistent with the Core Mission. Be innovative.

Our Cultural Values


In February, 2013, NORCOM established C.A.R.E.S. as the agency’s Cultural Values. These were developed with input from all NORCOM employees and were designed to focus on how our personnel within NORCOM interact with each other and what is important to all team members. The C.A.R.E.S. pledge is:

I commit to working Cooperatively toward a common goal; to being held Accountable for my words and actions; to showing Respect to all people I come I contact with; to strive for Excellence in my work, word, and deed and to being Supportive of those I work with and for.

To learn more about NORCOM C.A.R.E.S. please click here.