Are You 911?

NORCOM is looking for professional, dynamic individuals who have an interest in working in the field of emergency communications. We hire for positions throughout the agency including technical, clerical and management level jobs. Visit our Employment page for more information.

Current Open Positions:

Position Deadline
IT Manager Open until filled
Telecommunicator Open until filled

Becoming a telecommunicator:

Video: Becoming a telecommunicator

NORCOM is Hiring!

Video: NORCOM Recruiting Ad

A Day in the Life of a Dispatcher:

Click here to download the video.

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Latest NORCOM News

Online May Governing Board Meeting

Due to continued social-distancing requirements to mitigate the COVID-19 pandemic, and in compliance with the Governor’s proclamations, NORCOM will hold its May 8, 2020 regular Governing Board meeting remotely. The meeting will be held at 9:00 am on Friday, May 8, 2020. The public may participate in the meeting telephonically or by video remote access. Details are below.

To provide public comments prior to the meeting, please submit them by E-mail to meetingcomment@norcom.org. Your comments will be read into the record at the start of the meeting (3 minutes maximum). Please submit your comments by 4:00 PM on Thursday, May 7.

To attend the meeting, follow this link on the day of the meeting: May Governing Board Meeting. You may also dial in to listen to the meeting at (360) 588-1620, Meeting ID 951307206#. If you would like to make a public comment, please do so when asked by the Board Chair. Comments will be part of the record and are limited to a maximum of 3 minutes.

Please see the following document for directions on joining the meeting if you are unfamiliar with Microsoft Teams. Instructions

April Governing Board Meeting Cancelled

Due to the unprecedented health challenge to our collective communities and the associated emergency response priorities, the April Governing Board meeting has been cancelled.

NORCOM Fourth of July Announcement

Click HERE to view NORCOM's official Press Release.

NORCOM Announces 2018 Annual Report

Click HERE to view NORCOM's official Press Release.

NORCOM Announces Availability of Text-to-911

Click HERE to view NORCOM's official Press Release.

NORCOM 911 Deploys Caller Location Tool; Software Enhancement Pinpoints 911 Callers

Click HERE to view NORCOM's official Press Release.

He Didn't Have a Pulse for 45 Minutes

Click HERE to view NORCOM's official Press Release.

Our Core Values

Deliver Excellent Service to the Public: We shall meet all regional and national standards in the delivery of public safety communications services. Be Outstanding.

Provide a Good Value: We will provide effective service while using resources wisely. Be efficient.

Customer Service: We shall provide the best possible service to the public, to member and subscriber agencies, and to other public safety service providers. The Agency shall actively listen to customers, anticipate their needs, and exceed their expectations. Be Responsive.

Participatory Governance: We will give all participating agencies, whether principals or subscribers, a meaningful voice in the operating decisions of the Agency. Agency employees shall be treated with respect and empowered to contribute to the success of the Agency. We will make decisions by consensus whenever possible, involving all parties. Work Together.

Promote Interagency Collaboration, Communication, and Interoperability: We will operate in ways to enhance and promote these values by working for the good of everyone, not just for those served by our Agency. We will be good neighbors. Be Open.

Consider the Future: We will continuously identify public and customer service needs and changes in the public safety environment. We will be willing to bring in new partners or assume new responsibilities over time, if doing so is consistent with the Core Mission. Be innovative.

Our Cultural Values

Public Notice

  • NORCOM Online Meeting Agendas

Please visit our new Meetings page for online meeting agendas.

  • NORCOM Announces 2020 Governing Board Meeting Schedule

The NORCOM Governing Board meets on a monthly basis. 2020 meetings are scheduled on the following dates:

  • January 10
  • February 14
  • March 13
  • April 10
  • May 8
  • June 12
  • July 10
  • August 14
  • September 11
  • October 9
  • November 13
  • December 11

All Meetings are held at the Totem Lake Conference Room at the Kirkland Police Department, 11750 NE 118th St, Kirkland, WA 98034 beginning at 9:00 AM.

Updated: 01/06/2020